Help

Signing in

• Use the username or e-mail address and the password the Academy gave you on the sign-in page.
• At your first sign-in you will be asked to replace the temporary password with one of your own. It must have at least 8 characters, with an upper-case letter, a lower-case letter, a number and one of @ # $ % & * !.
• Use a current version of Chrome, Edge, Firefox or Safari, and keep cookies enabled: the portal needs them to keep you signed in.

Forgotten password

Choose Forgot password? on the sign-in page, enter your username and answer your two security questions. This works only if you set up security questions under My Profile beforehand; please do so after your first sign-in. Administrator accounts cannot be reset this way: ask a Super Admin to reset yours.

“Too many failed attempts”

After several wrong passwords the portal blocks further attempts from that device and network for 30 minutes. This protects your account without locking you out when you sign in from your own computer or network. Wait 30 minutes, or use the forgot-password option.

Two-step verification (administrators)

• Administrator accounts use an authenticator app (such as Google Authenticator, Microsoft Authenticator or FreeOTP) in addition to the password. The first time, the portal shows a QR code to scan and one-time recovery codes. Save the recovery codes somewhere safe.
• Lost your phone? Sign in with one of your recovery codes (each works once), or ask a Super Admin to reset your two-step verification; you will then set it up again.

Signed out unexpectedly

Sessions end when you sign out, when you change your password (on every other device), or when the Academy deactivates the account. Sign in again to continue.

Still stuck?

See the Contact page. If you cannot use the portal because of a disability, see the Accessibility Statement. Last updated: 11/11/26.